News and insights from Vesca.

Create hotel SOPs (standard operating procedures) with ChatGPT or Claude: prompts, an example and review steps that turn an AI draft into a valid SOP.

Hotel onboarding explained: how hotels prepare new employees in four phases, with a checklist, examples by role and the mistakes to avoid.

AI in hotels explained: how hotels use AI in guest communication, management, marketing and teams, what studies show and which field to start with.

Hotel knowledge management explained: what it is, which kinds of knowledge independent hotels need to maintain, and four questions to help you get started.

Hotel shift handover explained: the five details every open item needs, an example and a template, what each area hands over, and digital log or paper.